Terms of Service

Welcome to Massage by Zai. These Terms of Service (“Terms”) govern your use of the services provided by Massage by Zai (“we,” “us,” or “our”). By booking an appointment or engaging with our services, you agree to these Terms. Please read them carefully.

1. Services Overview

We offer therapeutic and relaxation massage services designed to promote well-being, pain relief, and stress management. All treatments are performed by qualified professionals, with an emphasis on safety, comfort, and personalized care.

2. Appointments and Cancellations

• Booking: Appointments can be made via phone or email. Confirmation will be provided once your booking is secured.
• Cancellations: Cancellations require at least 24 hours’ notice. Late cancellations or no-shows may incur a fee to cover the reserved slot.
• Late Arrivals: If you arrive late, your session time may be reduced to accommodate the next client.

3. Health and Safety

• Medical Conditions: Clients must disclose any medical conditions, allergies, or injuries before their appointment to ensure safe and effective treatment.
• Consultation: A pre-treatment consultation may be required to assess suitability for specific therapies.
• Hygiene: We adhere to strict hygiene standards to ensure the safety and comfort of all clients.

4. Payment Terms

• Payment: Payment is due upon the completion of services. We accept cash and select digital payment methods.
• Pricing: Prices are subject to change. However, you will be informed of the cost during booking.

5. Refunds and Complaints

• Refunds: Refunds for completed services are not typically offered unless required under applicable consumer protection laws.
• Complaints: If you are dissatisfied with your experience, please notify us within 48 hours so we can address your concerns promptly.

6. Client Conduct

We strive to create a respectful and welcoming environment. Disruptive or inappropriate behavior may result in refuZai of services without a refund.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

8. Limitation of Liability

While we aim to provide high-quality services, we cannot guarantee specific outcomes. To the extent permitted by law, we are not liable for indirect or consequential losses resulting from your use of our services.

9. Changes to These Terms

We may update these Terms periodically. The most current version will be available on our website. Continued use of our services signifies acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms or our services, please contact us:

Massage by Zai
Phone: 07598739932
Location: Bradford